Senior Systems Administrator - Production Support Engineer at IBM

A quick, but impactful stay at Big Blue

Looking for a new challenge, I joined IBM as a Senior Systems Administrator in the Watson Health division. My role was to support a newly acquired product, eClinicalOS, a clinical trial management platform. I was responsible for the production support of the application, which included troubleshooting issues, performing system upgrades, and ensuring the overall health of the production environment.

I migrated the application from a legacy VMWare vSphere 4 environment on compute and storage far past its prime to a modern, efficient VMWare vSphere 5.5 environment. In addition, I also upgraded the disaster recovery datacenter’s core networking infrastructure with zero downtime. All of our work was done to the standards of a highly regulated healthcare environment, including HIPAA and 21 CFR Part 11 regulatory compliance.

Halfway into my time at IBM, I stepped in as the team lead when our manager left the org. I was responsible for project managing a team of 5 engineers, coordinating our efforts with the rest of the product team, and ensuring that we met our service level agreements.

My time with IBM was short, however, as I was headhunted to become a technical team lead at another company.